Return Process
- Our return policy is applicable within 7 days from receipt of the product and applicable only for the following reasons: Damaged product, Manufacturing defect & incorrect product. The time frame starts from the date the product was delivered as per the confirmation received from our logistics team or courier partners. You can reach us at care@decoradocreations.com at +8448424146 /9910835069 ( 10 AM – 6 PM ) to initiate a return.
- Please send us 2-3 images of the product for us to ascertain the reason for return. You can send us the images on care@decoradocreations.com from where our Quality Assurance team will check the details in reference to its eligibility of return.
- We will then get back to you with your Return Request Status within 2-3 days of receiving your request mail with pictures.Once the merchandise is back at our warehouse, our quality assurance team will check the merchandise and the refund process will get initiated within 2-3 days of receiving it.
- Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, shipping label (pasted on the packet), invoice etc. Product should be unused and in the original condition.
Refunds
- All refunds will be processed within 4-5 working days of receiving the merchandise back at our warehouse.
- Prepaid orders will be refunded back directly into your account and COD orders will be refunded via NEFT transfer ( Please provide your account details for the same ) Please allow 2-3 days for the amount to reflect in your statements.